d1111 Privacy Policy

This Privacy Policy ("Policy") describes how d1111 ("we", "us", "the Platform") collects, uses, stores, and protects the personal information of individuals who register accounts or otherwise interact with d1111.ws ("you", "the User"). By creating an account or using any service on d1111, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.

This Policy applies to all personal data processed through d1111.ws and its associated interfaces. It does not cover third-party websites referenced on the platform. d1111 treats user privacy as a core operational obligation and processes all data in line with applicable data protection standards.

d1111 collects personal information in the categories below. Collection occurs at registration, during account use, and through automated technical means when you interact with the platform:

• Identity data: full name, date of birth, gender, and government-issued photo identification (national ID, passport, or driving licence) provided during KYC verification.
• Contact data: mobile phone number, email address, and residential location within Bangladesh (e.g. Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur).
• Financial data: transaction history, deposit and withdrawal amounts, and payment method details such as bKash wallet number, Nagad number, or Rocket number.
• Usage data: betting and gaming activity logs, session timestamps, IP address, device type, operating system, browser version, and in-platform navigation behaviour.
• Communication data: records of all correspondence between you and d1111 customer support, including live chat logs, email threads, and support ticket history.

d1111 uses the personal information described above only for the following purposes. We do not use your data for any purpose not listed here without first updating this Policy and, where required, seeking your consent:

• Account management: to create, maintain, and secure your d1111 account, verify your identity, and process login and authentication requests.
• Transaction processing: to handle deposits, withdrawals, and bonus credits accurately through your chosen payment channels including bKash, Nagad, and Rocket.
• Regulatory compliance: to meet applicable AML, KYC, and responsible gaming obligations including age verification and fraud detection.
• Customer support: to respond to enquiries, complaints, and support requests submitted through any d1111 support channel, and to keep communication records for quality assurance.
• Platform improvement: to analyse usage patterns, identify technical issues, and enhance the d1111 platform experience through aggregated, anonymised analytics.
• Marketing communications: to send promotional offers, bonus notifications, and seasonal alerts (such as BPL or Eid promotions) to your registered contact details — only where you have opted in and have not subsequently opted out.

d1111 processes personal data only where a lawful basis exists. The primary legal bases applicable to our data processing activities are set out below:

d1111 uses cookies and similar tracking technologies to ensure platform functionality, maintain session security, and gather anonymised analytics. The following cookie categories are active on d1111:

• Essential cookies: required for the platform to function correctly, including session authentication tokens, load-balancing cookies, and security identifiers. These cannot be disabled without breaking core platform features.
• Performance cookies: collect aggregated, anonymised data on platform navigation — including page load times and popular game sections — to help us improve user experience.
• Functional cookies: store user preferences such as language setting and preferred payment display so they persist across sessions.
• Marketing cookies: used only where you have consented to receive promotional content. You may withdraw consent and clear these cookies via your account settings or browser cookie tools at any time.

Disabling non-essential cookies may affect your platform experience but will not prevent access to core services. d1111 does not use cross-site tracking cookies to follow your activity outside of d1111.ws.

d1111 does not sell, rent, or trade your personal data to third parties. We share data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose:

• Payment processors: financial transaction data is shared with the relevant payment provider (e.g. bKash, Nagad, Rocket, or Upay) only to the extent required to complete the requested transaction. These providers operate under their own privacy terms.
• Game providers: where you play games powered by third-party studios such as Pragmatic Play, Evolution Gaming, or Spribe, limited session and stake data may be transmitted to those providers' servers in real time for gameplay integrity purposes only.
• Regulatory and legal authorities: d1111 may disclose personal data to law enforcement, regulatory bodies, or judicial authorities when required by law, court order, or lawful instruction from a competent authority. We will notify affected users where legally permitted to do so.
• Service providers: d1111 works with a small number of trusted technical service providers (cloud hosting, analytics, and support platform vendors) who process data on our behalf under strict data processing agreements. They may not use your data beyond the service they deliver to d1111.

d1111 retains personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Active account data (identity, contact, and financial records) is retained for the duration of the account relationship and for a minimum of 5 years after account closure to satisfy AML record-keeping requirements.
• Transaction records are retained for a minimum of 5 years following the transaction date, in line with applicable financial regulations.
• Customer support correspondence is retained for 2 years after the closure of the relevant support case, or longer where it relates to an ongoing dispute, legal claim, or regulatory investigation.

d1111 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our security programme includes:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers, ensuring that intercepted traffic cannot be read in transit.
• Encrypted storage of passwords using industry-standard one-way hashing. d1111 staff cannot view your password in plain text under any circumstances.
• Regular independent security assessments and penetration testing of platform infrastructure. Critical vulnerabilities are prioritised and remediated within defined SLA timeframes.

In the event of a personal data breach that poses a risk to your rights and freedoms, d1111 will take immediate steps to contain the breach, assess the impact, and notify affected users and relevant authorities as required by applicable law. We maintain an internal data breach response procedure for this purpose.

As a d1111 Account Holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team using the details in Section 12 of this Policy:

• Right of access: you may request a copy of the personal data d1111 holds about you. We will provide this within a reasonable timeframe at no charge for the first request in any 12-month period.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected. We will update records within a reasonable timeframe of a verified correction request.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes collected, where consent has been withdrawn, or where processing is unlawful. This right is subject to our legal retention obligations under AML and other applicable law.
• Right to restrict processing: in certain circumstances you may request that we restrict processing of your personal data to storage only, for example while a rectification request is pending.
• Right to withdraw consent: where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

d1111 will respond to all valid data rights requests within 30 days of receipt. Where a request is complex or numerous, we may extend this period by a further 30 days with prior notice. d1111 will not charge a fee for handling data rights requests except where requests are manifestly unfounded or excessive.

d1111 is strictly an adults-only platform. The minimum age for registration and use is 21 years. We do not knowingly collect personal data from individuals under 21. If we discover that data has been collected from a person under 21, it will be deleted immediately and the associated account permanently closed. If you believe a minor has registered on d1111, please contact our support team immediately using the details in Section 12.

The d1111 platform may reference third-party services, game providers, or payment partners. d1111 is not responsible for the privacy practices or content of any third-party website or service. When you interact with a third-party service — for example when processing a bKash or Nagad payment — you are subject to that party's own privacy policy. We encourage you to review the privacy policies of any third-party services you use in connection with d1111.

d1111 reserves the right to update this Privacy Policy at any time. When we make material changes, we will notify Account Holders via the platform interface or their registered contact details at least 7 days before the revised Policy takes effect. The effective date at the top of this page will be updated accordingly. Continued use of d1111 following notification of a material change constitutes acceptance of the revised Policy. We recommend reviewing this page periodically to stay informed about how d1111 protects your data.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way d1111 handles your personal data, please contact our support team. We are committed to addressing all privacy-related queries promptly and transparently.